Refund policy
Return & Refund Policy
Matcha & Hojicha Products
Due to the perishable nature of matcha, we do not offer returns or exchanges after purchase.
If your matcha arrives damaged, oxidised, or with visible quality issues, we will issue store credit equal to the purchase price. To submit an issue, please email admin@somewheresips.com with photos or videos of the product as soon as possible.
Important: Always inspect and record your matcha upon arrival. Store it in the fridge immediately to preserve freshness.
Refunds Before Shipping: If your order has not yet been processed or handed to the shipping partner—typically within 1–2 business days—you may request a full refund by contacting us at admin@somewheresips.com.
Non-Matcha Products (Tea Accessories, etc.)
We accept returns on non-matcha items within 30 days of purchase, provided the product is in original condition with tags and packaging, and you can provide proof of purchase.
How to Return:
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Contact us at admin@somewheresips.com with your reason for return and photos of the item in its original condition.
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Once approved, you will have 14 days to ship the item back. We recommend the most economical shipping method, as return postage costs are not reimbursed, except for defective items.
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For defective items, we strongly advise recording a short video when opening the package to ensure smooth handling of your claim.
Refunds:
After we receive and inspect your returned non-matcha item, we’ll let you know if your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Bank or credit card processing times may vary.
Proof of Purchase
All returns, refunds, and store credit requests require proof of purchase, such as a receipt or order number.
