Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1–2 business days.

Australia-wide Shipping

We use Australia Post for all domestic deliveries:

  • Standard Shipping: 2–6 business days

  • Express Shipping: 1–3 business days

Delivery times are estimates and may vary depending on your location or unexpected delays with the carrier. Once your order is with the shipping partner, title and risk of loss passes to you.

International Shipping

For international orders, delivery times and costs depend on your location. Customers may be responsible for import duties, consumption tax, or customs fees upon arrival. Please check your country’s import regulations before ordering.

Local Delivery & Pickup

  • Local Delivery: We will arrange delivery at the earliest convenience. If you have a preferred time or require urgent delivery, please reach out via our social media @somewhere.sips.

  • Pickup: As we operate from a residential location, please contact us via social media to arrange a suitable pickup time.

Matcha Handling & Damages

  • Always inspect your matcha upon arrival and record a short video when opening the package to make any claims easier.

  • Store your matcha in the fridge immediately to preserve freshness.

  • Minor packaging dents may occur during transit; these do not qualify for refunds or credits.

  • If the matcha shows oxidation, is opened, or has visible quality issues prior to arrival, we will issue store credit equal to the purchase price. Please email admin@somewheresips.com with photos or videos of the product as soon as possible.